Frequently asked questions

The easiest way to order is by credit card. Please also note our information on data security.

We also accept the following payment methods:

• Paypal
• Bank transfer
• Cash via registered letter

The choice of payment methods depends on your country of residence.

Please put the item you wish to order into your shopping cart by clicking on the respective "Order it" links in the AstroShop. Then enter the necessary birth data and your address. After entering your address, you can select the payment methods on the page "Payment options". Please follow the instructions carefully in order to allow quick and uncomplicated processing of your order.
In case none of the offered payment methods should suit you, you can cancel your order at this point.

Credit Card
We accept the following credit cards: Eurocard/Mastercard, Visa, American Express and JCB. We can charge Visa and American Express directly in USD, and Visa and Mastercard can be charged in EUR. All other credit cards are dealt with in Swiss Francs, according to the current exchange rate. Please, remember to give the expiry date of your credit card.

Paypal
Payments via Paypal are accepted with a surcharge of EUR / US$ 1.95, Switzerland CHF 2.-.

Bank transfer for advance payment
We accept bank transfer as a pre-payment method. The detailed instructions for the bank transfer including bank names and account numbers are found at a later step during the checkout process.

You can find an overview of the current bank details further down on this page.

For countries outside the EU: Please make sure that all transaction fees are charged from your account and that the complete amount is credited to our account.

We will process the order as soon as we have received your transfer.

Cash for advance payment
If none of the above payment methods suits you, you can also send the total of your order in cash via registered mail to:
Astrodienst AG
Dammstr. 23
8702 Zollikon / Zürich
Switzerland

Please make sure that you follow the ordering process through to the end and send the complete amount, including shipping charges. Please also enclose a print-out of your order in your letter.
We recommend you to send only notes, no coins. We do not take any responsibility for lost letters. If you send the correct amount, we don't charge any extra handling fees.
Your order will be processed as soon as we have received the money.

Payments in Euro:

Astrodienst AG
Postbank Frankfurt/Main, Germany
IBAN: DE71 5001 0060 0300 5826 00
BIC: PBNKDEFFXXX

Payments in US$:

Astrodienst AG
Zürcher Kantonalbank, Meilen, Switzerland;
IBAN: CH48 0070 0132 7000 1598 9
BIC: ZKBKCHZZ80A

Payments in CHF:
(Switzerland and Liechtenstein)

Astrodienst AG
Postfinance Switzerland
Account No: 80-21113-1
IBAN: CH82 0900 0000 8002 1113 1
BIC: POFICHBE